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Everything you need to run orders on 9SMM.COM

How to fund your balance, place single and bulk orders, read every order status, and get a refill or refund when delivery falls short.

Overview

What 9SMM.COM does#

9SMM.COM is a social media marketing panel. You top up a balance, pick a service — followers, likes, views, comments, subscribers — paste the link you want it delivered to, and the panel fulfils it. Prices are quoted per 1,000 units and your balance is charged the moment the order is accepted.

There is no subscription and no minimum monthly spend. Your balance stays yours until you spend it.

How an order flows#

Every order follows the same path, whether you placed it from the dashboard or through the API.

  1. 1

    You submit a link and a quantity

    The quantity is checked against the service's minimum and maximum, and the charge is calculated.
  2. 2

    Your balance is charged

    The full charge is deducted up front. If your balance is short, the order is rejected before anything is sent.
  3. 3

    The order is dispatched

    It starts as pending, then moves to processing / in_progress while units are delivered.
  4. 4

    The order settles

    Full delivery closes as completed. Short delivery closes as partial, and the undelivered part is refunded to your balance automatically.

Getting started

Create an account#

Sign up with an email and password on the registration page. We email you a 6-digit code to verify the address — enter it and you can order right away. If Google sign-in is enabled on this panel, you can use Continue with Google instead.

Forgot your password? Use Forgot? on the sign-in screen to get a reset link.

Place your first order#

  1. 1

    Add funds

    Open Add funds, choose a method and enter an amount above its minimum. See Add funds.
  2. 2

    Open New order

    Pick a category, then a service. The service shows its price per 1K, minimum, maximum, and whether refill, cancel and drip-feed are available.
  3. 3

    Paste the link

    Use the link format the service asks for — a profile URL for followers, a post URL for likes or views.
  4. 4

    Set the quantity

    It must sit between the service's min and max. The charge updates as you type.
  5. 5

    Submit

    The order appears under Orders with an ID you can track.

Check the link before you submit

Orders are charged on submission. A wrong, private or deleted link is the most common reason an order ends up canceled.

Reading a service listing#

Price per 1K
Cost for 1,000 units. 250 units cost a quarter of it; 5,000 units cost five times it.
Min / Max
Smallest and largest quantity accepted in one order. Drip-feed lets a total exceed the max — see Drip-feed.
Refill
You can request a top-up if delivered units drop within the refill window. See Refill.
Cancel
Only some services accept cancellation. If this one does not, the Cancel button will not appear on the order.
Drip-feed
Delivery can be spread over several runs instead of arriving at once.

Ordering

Mass order#

Mass order submits many orders in one pass. Put one order per line:

service_id | link | quantity

For example:

12 | https://instagram.com/yourprofile | 1000
34 | https://tiktok.com/@yourprofile | 500

The panel checks each line as you type — unknown service IDs and quantities outside the service's range are flagged — and shows the batch total. If the total is more than your balance the batch is blocked. Otherwise lines are submitted one by one and you get a result for every line, so a failure on one line does not stop the rest.

Where to find the service ID

It is shown on every row of the Services page.

Drip-feed#

Drip-feed turns one large order into a series of smaller runs delivered one after another, so growth looks gradual instead of arriving as a single spike. It is available only on services marked drip-feed.

Quantity
The total you want delivered. It is split evenly across the runs.
Runs
How many deliveries to make (2–100).
Interval
Minutes to wait after one run finishes before the next one starts (0–1440).

Example: 10,000 across 10 runs delivers 1,000 per run, 10,000 in total, and you are charged once for 10,000. Each run must fall within the service's min and max, but the total may go above the max. You still see one order; its progress and any refund are counted across all runs.

Service types#

Default
Link and quantity only — followers, likes, views, subscribers.
Custom comments
You write the comments, one per line. The quantity is the number of lines.
Subscriptions
Delivery on new posts from a profile rather than a one-off order.
Drip-feed
Delivery split into runs over time. See Drip-feed.

Order status

Status reference#

Every order carries exactly one status.

StatusMeaningYour move
pendingAccepted and charged, waiting to be sent for delivery. Normal for the first minutes.Wait. Open a ticket if it stays pending for more than 24 hours.
processingHanded off for fulfilment; delivery has not started counting yet.Wait.
in_progressDelivering now. remains falls as units land.Watch remains.
completedThe full quantity was delivered.Nothing. Eligible for refill if the service supports it.
partialDelivery stopped short. The undelivered part is refunded to your balance automatically.Check the refund, then reorder the shortfall if you still need it.
canceledCould not be delivered — usually a private, deleted or wrong-format link. The undelivered amount is refunded.Fix the link and order again.

Refunds go to your balance

Every refund — partial, canceled, or approved by support — is credited to your panel balance and can be spent immediately. It is not returned to the original payment method.

Start count & remains#

Start count
What your link showed when delivery began. It is the baseline for everything after.
Remains
How many units of your order are still undelivered. It falls from your quantity toward 0.

So delivered = quantity − remains, and the number on your link should be about start count + delivered. If the profile also gained or lost followers on its own in the meantime, the raw number will not match — that difference is not caused by the order.

After the order

Refill#

A refill tops your order back up when delivered units drop later. It is available only on services marked Refill, and only within that service's refill window (shown as the number of days on the service). Open the order and press Refill — the request is recorded on the order and handled from there.

Cancel#

Cancellation is offered only on services that allow it, and only while the order is still running. Press Cancel on the order and the request is recorded — the order may keep its current status until the cancellation goes through. That is expected, not a stuck order. Anything already delivered stays delivered, and the rest is refunded to your balance.

Refund#

Most refunds are automatic: partial and canceled orders are credited back without you asking, and the refunded amount is shown on the order. If something went wrong and no refund arrived — nothing delivered, delivery to the wrong target — open a ticket with the order ID.

Billing & payment

Add funds#

Open Add funds. Methods are grouped into Instant (credited automatically) and Manual transfer (checked by our team). Each method shows its own minimum and instructions.

  1. 1

    Pick a method and an amount

    The amount must be at least the method's minimum. Quick-pick amounts are shown under the field.
  2. 2

    Pay

    Instant methods take you to the provider's secure checkout. Manual methods show the account, address or QR code to send to.
  3. 3

    Add the transaction reference (manual methods)

    Paste the transaction hash or payment ID into the reference field. It is what lets us match your payment quickly.
  4. 4

    Wait for confirmation

    Instant methods credit on confirmation. Manual transfers are credited once reviewed. Track both in the History tab on the same page.

Send the exact amount

For manual methods, send exactly the amount you entered and never pay twice for the same deposit. If a payment is not credited, open a ticket with proof of payment.

Deposit bonus#

When a deposit bonus is active, larger deposits earn free credit on top, tiered by amount. The tiers and your bonus for the amount you typed are shown on Add funds before you pay, and your deposit history lists the amount and the bonus as separate columns.

Account

Profile#

Under Profile you can change your password, update your details, and manage your API key.

API access#

The API page documents the endpoint for listing services, placing orders, checking status, requesting refills and cancellations, and reading your balance. Your API key is in Profile. Orders placed through the API behave exactly like dashboard orders and appear in the same list. Treat the key like a password.

Affiliates#

Affiliates gives you a referral link and tracks the sign-ups and commission it brings in.

Child panel#

A child panel is your own branded SMM panel running on our services — your domain, your prices, your customers. You buy at your rate and set your own retail pricing. Set one up under Child panel.

Troubleshooting

Common issues#

My order is stuck on pending
New orders can stay pending for a few minutes while they are dispatched. If it is still pending after 24 hours, open a ticket with the order ID.
My order was canceled
Usually the link was private, deleted, or in the wrong format for the service (for example a profile link on a per-post service). The undelivered amount is refunded — fix the link and order again.
The count on my profile does not match the order
Compare against the start count, not what the profile showed earlier. Organic gains or losses in between are not part of the order.
Delivery arrived, then dropped
If the service has refill and you are within its refill window, press Refill on the order. Otherwise contact support.
My deposit has not been credited
Instant methods credit on confirmation from the provider. Manual transfers are credited after review. If it is taking long, open a ticket with the deposit ID from History and proof of payment.
The price changed since I last ordered
Service prices can change. The price shown when you submit is the one you are charged.

Contact support#

Open a ticket from Support in the dashboard. To get a useful answer on the first reply, include:

  • The order ID — not the link, not the service name.
  • What you expected, and what you got instead.
  • A screenshot, if the problem is a count mismatch.

Billing questions need the deposit ID, plus proof of payment for manual transfers.

9SMM.COM — documentation · Back to top

Documentation — orders, deposits, refills & refunds · 9SMM.COM